FAQs & Help for Truck Rental Commercial Customers

Browse the list below to find answers to the most common questions to help you and your company. Click the question to reveal the answer.  

If you do not find the information you are looking for, please email business.support@ehi.com

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How can I make a reservation for a commercial truck or van for my business?

If you have an existing account set up with Enterprise Truck Rental for your business, you may continue to reserve vehicles as you normally would, either online at enterprisetrucks.ca or by calling the local rental branch (you will be asked to enter your Account PIN Code). If you are new to Enterprise Truck Rental and do not have an account number, you may make a reservation online at enterprisetrucks.ca, and select “Business Use” as the rental purpose. See this question below for additional support if you have a Discount Car and Truck Rentals Company Account Number.

If you are unable to find a specific vehicle class that you previously were renting from Discount Car and Truck Rentals, please view more information below in the related support question.

Do I need to show proof of insurance when I rent a van or truck for commercial purposes?

Yes, if a rental vehicle is to be used for commercial purposes using an existing account number, it is required that the driver show valid proof of commercial insurance covering the entire length of rental. Optional Damage Waiver may be purchased at the time of pick up at the branch. For additional support, please email business.support@ehi.com.

Does Enterprise Truck Rental offer one-way truck rentals for business?

With some local exceptions, Enterprise Truck Rental does not offer one-way rentals. More information can be provided by your local Enterprise Truck Rental branch.  

A truck class I previously rented with Discount Car and Truck Rentals is not available to rent online at enterprisetrucks.ca, how do I learn more about these vehicles and make a reservation? 

If you would like to rent a commercial vehicle previously available through Discount Car and Truck Rentals that is not available online at enterprisetrucks.ca to rent for your business, visit this page to learn more or email business.support@ehi.com

Can I make a reservation for a commercial truck or van on the Enterprise Mobile App? 

Light duty (1/2 ton) pickup trucks and cargo vans are available to reserve through the Enterprise site and mobile app. However, if you need to rent a commercially-equipped truck or van for your business, we recommend renting through Enterprise Truck Rental. If you need support finding the right vehicle, please email business.support@ehi.com.

Am I able to use my Discount Car and Truck Rentals Company Account Number to rent with Enterprise for my business? 

In March 2021, your company was provided a new Account Number (and billing number, if applicable) and PIN Code to use at Enterprise Rent-A-Car and Enterprise Truck Rental. You should use your Enterprise Account number going forward. Your Discount Car and Truck Rentals Company Account Number will not be valid.

If you did not receive or cannot locate your new Account Number, billing number and/or PIN Code from Enterprise, please email business.support@ehi.com. If you are not the primary contact for your company, you may need to verify your affiliation with the company. 

 

I lost my new Enterprise Account Number and/or PIN Code, how can I recover them?

To recover your account number, billing account number or PIN Code, please email business.support@ehi.com. You will be required to verify your affiliation with that company. 

Are the renter requirements at Discount Car and Truck Rentals and Enterprise locations the same?

To rent a car with Enterprise, you must meet minimum age requirements, have a valid driver’s license and be able to provide an acceptable form of payment. Renters under the age of 25 are subject to a ‘Youthful Surcharge.’ Any Discount Car and Truck Rentals customer contract with custom renter requirements will be honored by Enterprise.  For retail or personal use vehicle reservations made with Discount Car and Truck Rentals prior to April 1, 2021, Enterprise will honor Discount's renter requirements. For additional support, please email business.support@ehi.com.

Does Enterprise Truck Rental participate in the Enterprise Plus and/or Emerald Club loyalty programs? 

At this time, Enterprise Truck Rental customers may take advantage of earning loyalty club points through the Enterprise Plus program if they rent for personal use, only. Points earned cannot be redeemed through Enterprise Truck Rental. For Enterprise Plus, visit: https://www.enterprise.ca/en/loyalty.html. For Emerald Club, visit https://www.nationalcar.ca/en/emerald-club.html.  

Where can I find a list of available truck rental branches in Canada?

A list of all Enterprise Truck Rental locations available in Canada, can be found on our website at enterprisetrucks.ca, where you will find information like hours and branch phone numbers.

Where can I learn more about Total Transportation and Mobility Solutions for my business provided by Enterprise?

You can get more information on all the mobility solutions and services provided by Enterprise online at Enterprise.ca. If you have specific questions or need immediate support for your business, please email business.support@ehi.com

I have an upcoming reservation with Discount Car and Truck Rentals, what do I need to know? 

If your reservation has a rental commencement date before April 1, 2021, your experience should not be impacted, and you should pick up your vehicle from the rental branch listed on your rental confirmation, as you normally would. A representative from the Rental Branch will call to confirm details.

For truck rental reservations with a rental commencement date of April 1 or later, verify your branch location, hours and details by visiting EnterpriseTrucks.ca or by calling your local branch listed on your reservation confirmation. To help ensure a smooth rental experience, a branch representative may call you to confirm your rental details. For additional support, please email business.support@ehi.com

How do I modify or cancel an upcoming reservation originally booked with Discount Car and Truck Rentals?

To modify or cancel an upcoming reservation originally booked with Discount Car and Truck Rentals, please email business.support@ehi.com. Be sure to have the confirmation number of the reservation and the pick up date of the original reservation on hand, and the representative will help you make updates and provide you with an updated itinerary. 

How do I provide an updated address or contact person for my business?

If you have an individual who should be added as your company’s primary contact, please have the new contact person provide their information by emailing business.support@ehi.com. Be sure to have your company’s account name and account number ready to reference.

What are the terms of Enterprise's optional Damage Waiver product?

The terms and conditions can be found here, online: 

 

To get more support, view our general FAQs and COVID-19 FAQs

If you were unable to find the answers to your questions, please email us at business.support@ehi.com.