FAQs & Help for Truck Rental Commercial Customers

Browse the list below to find answers to the most common questions to help you and your company. Click the question to reveal the answer.  

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RESERVATIONS

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How can I make a reservation for a commercial truck or van for my business?

If you have an existing account set up with Enterprise Truck Rental for your business, you may continue to reserve vehicles as you normally would, either online at enterprisetrucks.ca or by calling the local rental branch (you will be asked to enter your Account PIN Code). If you are new to Enterprise Truck Rental and do not have an account number, you may make a reservation online at enterprisetrucks.ca, and select “Business Use” as the rental purpose. See this question below for additional support if you have a Discount Car and Truck Rentals Company Account Number.

If you are unable to find a specific vehicle class that you previously were renting from Discount Car and Truck Rentals, please view more information below in the related support question.

I have an upcoming reservation with Discount Car and Truck Rentals, what do I need to know? 

If your reservation has a rental commencement date before April 1, 2021, your experience should not be impacted, and you should pick up your vehicle from the rental branch listed on your rental confirmation, as you normally would. A representative from the Rental Branch will call to confirm details.

For truck rental reservations with a rental commencement date of April 1 or later, verify your branch location, hours and details by visiting EnterpriseTrucks.ca or by calling your local branch listed on your reservation confirmation. To help ensure a smooth rental experience, a branch representative may call you to confirm your rental details. For additional support, please email business.support@ehi.com

Do I need to show proof of insurance when I rent a van or truck for commercial purposes?

Yes, if a rental vehicle is to be used for commercial purposes using an existing account number, it is required that the driver show valid proof of commercial insurance covering the entire length of rental. Optional Damage Waiver may be purchased at the time of pick up at the branch. For additional support, please email business.support@ehi.com.

Are the renter requirements at Discount Car and Truck Rentals and Enterprise locations the same?

To rent a car with Enterprise, you must meet minimum age requirements, have a valid driver’s license and be able to provide an acceptable form of payment. Renters under the age of 25 are subject to a ‘Youthful Surcharge.’ Any Discount Car and Truck Rentals customer contract with custom renter requirements will be honored by Enterprise.  For retail or personal use vehicle reservations made with Discount Car and Truck Rentals prior to April 1, 2021, Enterprise will honor Discount's renter requirements. For additional support, please email business.support@ehi.com.

Does Enterprise Truck Rental offer one-way truck rentals for business?

With some local exceptions, Enterprise Truck Rental does not offer one-way rentals. More information can be provided by your local Enterprise Truck Rental branch.  

A truck class I previously rented with Discount Car and Truck Rentals is not available to rent online at enterprisetrucks.ca, how do I learn more about these vehicles and make a reservation? 

If you would like to rent a commercial vehicle or specialty truck previously available through Discount Car and Truck Rentals that is not available online at enterprisetrucks.ca to rent for your business, visit this page to learn more or email business.support@ehi.com

How do I modify or cancel an upcoming reservation originally booked with Discount Car and Truck Rentals?

To modify or cancel an upcoming reservation originally booked with Discount Car and Truck Rentals, please email business.support@ehi.com. Be sure to have the confirmation number of the reservation and the pick up date of the original reservation on hand, and the representative will help you make updates and provide you with an updated itinerary. 

Can I make a reservation for a commercial truck or van on the Enterprise Mobile App? 

Light duty (1/2 ton) pickup trucks and cargo vans are available to reserve through the Enterprise site and mobile app. However, if you need to rent a commercially-equipped truck or van for your business, we recommend renting through Enterprise Truck Rental. If you need support finding the right vehicle, please email business.support@ehi.com.

 

ACCOUNT & BILLING

Am I able to use my Discount Car and Truck Rentals Company Account Number to rent with Enterprise for my business? 

In March 2021, your company was provided a new Account Number (and billing number, if applicable) and PIN Code to use at Enterprise Rent-A-Car and Enterprise Truck Rental. You should use your Enterprise Account number going forward. Your Discount Car and Truck Rentals Company Account Number will not be valid.

If you did not receive or cannot locate your new Account Number, billing number and/or PIN Code from Enterprise, please email business.support@ehi.com. If you are not the primary contact for your company, you may need to verify your affiliation with the company. 

 

I lost my new Enterprise Account Number and/or PIN Code, how can I recover them?

To recover your account number, billing account number or PIN Code, please email business.support@ehi.com. You will be required to verify your affiliation with that company. 

Where can I find a list of available truck rental branches in Canada?

A list of all Enterprise Truck Rental locations available in Canada, can be found on our website at enterprisetrucks.ca, where you will find information like hours and branch phone numbers.

How do I provide an updated address or contact person for my business?

If you have an individual who should be added as your company’s primary contact, please have the new contact person provide their information by emailing business.support@ehi.com. Be sure to have your company’s account name and account number ready to reference.

Am I able to access my account information and make a reservation through VDV?

As of August 1, you will no longer be able to make reservations through VDV. If you use VDV to access invoices, statements, repair notices, mileage or other account details, the information will be available to you through August 30, 2021. After August 30, you will need to contact your account manager to discuss alternative access. 

 

CORPORATE DISCOUNT PLUS RETIREMENT

Why is the Discount Plus Commercial program ending?

After extensive research and thoughtful discussion, we’ve made the decision to incorporate the best of the Discount brand with the Enterprise brand as we look ahead. As a result, we have decided to terminate the Discount Plus Commercial program effective 1 October 2021.   

How long will I continue to earn Discount Dollars?

You will continue to earn Discount Dollars for qualifying rentals which are completed by 31 July 2021. Discount Dollars are earned as a percentage of the base rate and mandatory fees (before taxes) on closed rental transactions that are paid in full.  

What is the deadline for redeeming my Discount Dollars?

You have until 1 October 2021 to redeem your Discount Dollars. After 1 October 2021 all unredeemed Discount Dollars will be automatically forfeited with no future value. 

How do I redeem my Discount Dollars?

Discount Dollars are earned on closed rental transactions that are paid in full. You may use your earned Discount Dollars to settle or offset the cost of future rental invoices. Rental transactions paid for using Discount Dollars are not eligible to earn additional Discount Dollars. Discount dollars are not transferable or convertible into cash and cannot be used to settle prior invoices or overdue accounts.  

Other than my Discount Dollars, will I keep my other benefits from the Commercial Discount Plus program?

No. All benefits of the Discount Plus Commercial Program will be discontinued effective 1 October 2021.

In the coming weeks, Enterprise will provide you with new account information and program benefits, including a 5% discount off of select base retail rental rates - a discount that can be applied to qualified Enterprise Rent-A-Car and Enterprise Truck Rental needs for your business. Terms may apply.

Enterprise is committed to providing exceptional customer service and offering its customers unparalleled benefits including:

What benefits can I expect as a patner with Enterprise? 

As part of our commitment to providing your company and employees with great benefits, you will now receive a 5% discount off select base retail rental rates for Enterprise Rent-A-Car plus, great rates on Truck Rental. Terms and Conditions will apply*.

Enterprise is committed to providing exceptional customer service and offering its customers unparalleled benefits including:

 

OTHER

Does Enterprise Truck Rental participate in the Enterprise Plus and/or Emerald Club loyalty programs? 

At this time, Enterprise Truck Rental customers may take advantage of earning loyalty club points through the Enterprise Plus program if they rent for personal use, only. Points earned cannot be redeemed through Enterprise Truck Rental. For Enterprise Plus, visit: https://www.enterprise.ca/en/loyalty.html. For Emerald Club, visit https://www.nationalcar.ca/en/emerald-club.html.  

Where can I learn more about Total Transportation and Mobility Solutions for my business provided by Enterprise?

You can get more information on all the mobility solutions and services provided by Enterprise online at Enterprise.ca. If you have specific questions or need immediate support for your business, please email business.support@ehi.com

What are the terms of Enterprise's optional Damage Waiver product?

The terms and conditions can be found here, online: 

 

 

To get more support, view our general FAQs and COVID-19 FAQs

If you were unable to find the answers to your questions, please email us at business.support@ehi.com.