Enterprise Truck Rental - Truck Rental in Canada - Help


Browse the list below to find answers to the most common questions. Click the question to reveal the answer.  If you do not find the information you are looking for, please call 1-888-736-8287 or contact us.

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Roadside Assistance - How can I contact Roadside Assistance? 

Our roadside assistance network helps to ensure that wherever you are, on-the-spot service is always available to maximize uptime and minimize downtime. If needing assistance dial 1-844-556-4930



What are the Driver’s License requirements for renting in the U.S. or Canada? 

We rent light and medium-duty vehicles that do not require a Commercial Driver’s License (CDL) (unless the driver’s usage would require such). Customers who reside in the U.S., U.S. Territories, or Canada must present a valid, unexpired government-issued Driver’s license which includes a photograph of the customer. Digital licenses are not accepted. The driver's license must be valid for the entire rental period. Rental branches will not accept photocopies of Driver’s License, “learner’s permits,” and any license which, on its face, restricts the license to the use and operation of a vehicle with a form of a breathalyzer apparatus. Non-US or Non-Canadian Drivers Licenses or Drivers Permits are not accepted at North American Truck Rental locations. For more information about Driver’s Licenses contact your local rental branch.

Does Enterprise Truck Rental rent CDL trucks or tractors?

Enterprise Truck Rental rents light- and medium-duty vehicles, trucks, vans, and pickup trucks that do not require a commercial driver’s license.  Please check with your state or province for any specific license requirements.

What information do I need to provide to rent a truck or van from Enterprise Truck Rental?

Renters need a valid driver's license, proof of insurance and need to satisfy age and all of our normal rental qualifications and requirements. To learn more call us at 1 888 rent-a-truck (888-736-8287).



How can I make a reservation for a commercial truck or van for my business?

If you have an existing account set up with Enterprise Truck Rental for your business, you may continue to reserve vehicles as you normally would, either online at enterprisetrucks.com or by calling the local rental branch (you will be asked to enter your Account PIN Code). If you are new to Enterprise Truck Rental and do not have an account number, you may make a reservation online at enterprisetrucks.com, and select “Business Use” as the rental purpose. 

To apply for a business account to get negotiated rates when you rent for commercial purposes, contact your local branch.

I lost my new Enterprise Account Number and/or PIN Code, how can I recover them?

To recover your account number, billing account number or PIN Code, contact your local account representative or your local rental branch. You will be required to verify your affiliation with that company. 

Where can I learn more about Total Transportation and Mobility Solutions for my business provided by Enterprise?

You can get more information on all the mobility solutions and services provided by Enterprise online at Enterprise.com. If you have specific questions or need immediate support for your business, please contact your local truck rental branch.

Does Enterprise Truck Rental offer additional vehicles and equipment that aren’t shown on the reservation path?

Yes, for customers with long-term projects lasting 30 days to six months – or even longer, Enterprise provides custom transportation solutions rather than “one size fits all” programs. To learn more, click our Long-Term Rental link or call 1 888 rent-a-truck (888-736-8287) for more information. 



Does Enterprise Truck Rental rent to consumers who need to move their home or apartment furnishings?

Yes, Enterprise offers pickup trucks, vans and cube vans to consumers for household moves or other household projects. To learn more or make a reservation, call us at 1 888 rent-a-truck (888-736-8287).

Does Enterprise Truck Rental offer specialty commercial vehicles to rent like refrigerated box trucks, crane trucks, or other service body vehicles for business use? 

Yes, in select markets, specialty vehicles like refrigerated box trucks, crane trucks and commercially equipped service body vehicles are available for rent for business use. Visit our specialty vehicles page to learn more about how to reserve.  For additional questions about vehicle availability and rates, please contact your local rental branch. 

How far in advance do I need to reserve a truck rental?

Enterprise Truck Rental requires no advance reservation.  We can respond quickly to your last minute requests.  However, like anything else, the more advance notice you can give, the better.  No matter when you call your local office or 1 888 rent-a-truck (888-736-8287), you will get the same great rental truck or van and the same great service.

One Way Rentals - Can I pick up a rental truck or van at one location and return it to a different location?

With limited exceptions, rental vehicles must be returned to the original location from where they were rented.  For information about returning a vehicle to a different location within the same metropolitan area, ask your rental agent or call us at 1 888 rent-a-truck (888-736-8287).

How do I extend my rental?

If you need to extend your vehicle rental, at your earliest convenience, please contact your local branch to discuss your extension needs.

How do I change or cancel my reservation?

It is easy to change or cancel a reservation on EnterpriseTrucks.com. On the homepage, below the reservation details box, click “View/Modify/Cancel Reservation.” You will need the renters' first and last name and the reservation number. If you have trouble with that information, please contact your local branch or for assistance, call us at 1 888 rent-a-truck (888-736-8287).

Does Enterprise Truck Rental rent on a long-term basis? 

Yes, Enterprise offers long-term rentals for those renters who have projects lasting 30 days to six months – or even longer. To learn more, click our Long-Term Rental link or call 1 888 rent-a-truck (888-736-8287) for more information.



In what cities does Enterprise Truck Rental operate?

Enterprise Truck Rental operates in most major markets and continues to expand into new markets across Canada. Click our Locations link to search for a branch near you or call 1 888 rent-a-truck (888-736-8287) for more information.

How is Enterprise Truck Rental affiliated with Enterprise Rent-A-Car?

Enterprise Truck Rental is the commercial truck rental division of Enterprise Rent-A-Car.  You'll get the same award-winning Enterprise Rent-A-Car customer service, enhanced with professionals knowledgeable in the commercial truck rental industry.

How do I get more information about an Enterprise truck rental?

Call 1 888 rent-a-truck (888-736-8287).  An Enterprise Truck Rental representative will be glad to provide you with any additional information you might need.

Can I earn or redeem Enterprise Plus® points for my rental?

At this time, renters are not able to earn or redeem Enterprise Plus® points with Enterprise Truck Rental reservations.

What do I need to do if I left a valuable in the rental vehicle? 

As soon as you discover that you have left a valuable or belonging in your rental vehicle, please contact the rental branch. You will need a description of the item you left behind along with details about which vehicle you rented and the date you returned it.

Do Enterprise Truck Rental locations offer pick up service?

Some of our locations offer free pickup service (geographic restrictions apply). Contact your local branch for details.

What is Enterprise Holdings' safety recall policy?

Policy: Transport Canada requires auto manufacturers to send a notice of any safety recall to vehicle owners. When Enterprise Holdings receives such a safety recall notice and the corresponding Vehicle Identification Numbers (VINs), it is Enterprise Holding’s policy to not rent such vehicles until the manufacturer’s specified remedy or authorized interim repair has been implemented.

Process: After receiving the safety recall notice, Enterprise Holdings identifies affected vehicles by VIN and then places a “mandatory hold” on them in our rental management system. This “hold” directs the recall work be completed before renting the vehicle. Sometimes manufacturers advise that certain recalled vehicles can be safely operated once an authorized interim repair has been completed. In such cases, Enterprise Holdings may rent vehicles after the interim repair has been completed – but only until the final remedy is available.

If you were unable to find the answers to your questions, please visit our Contact Us page for further assistance.