Browse the list below to find answers to the most common questions. Click the question to reveal the answer. If you do not find the information you are looking for, please call 1-888-736-8287 or e-mail.
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Our roadside assistance network helps to ensure that wherever you are, on-the-spot service is always available to maximize uptime and minimize downtime. If needing assistance dial 1-888-736-8287, option 3
We rent light and medium-duty vehicles that do not require a Commercial Driver’s License (CDL) (unless the driver’s usage would require such). Customers who reside in the U.S., U.S. Territories, or Canada must present a valid, unexpired government-issued Driver’s license which includes a photograph of the customer. Digital licenses are not accepted. The driver's license must be valid for the entire rental period. Rental branches will not accept photo copies of Driver’s License, “learner’s permits,” and any license which, on its face, restricts the license to the use and operation of a vehicle with a form of a breathalyzer apparatus. If international customers are attempting to rent a truck or van, an International Driver’s Permit along with other forms of identification to validate driver information may be required. For more information about Driver’s Licenses contact your local rental branch.
Enterprise Truck Rental rents light-duty trucks and vans which do not require a commercial driver’s license. Please check with your province for any specific license requirements.
Yes, Enterprise offers pickup trucks, vans and cube vans to consumers for household moves or other household projects. To learn more or make a reservation, call us at 1 888 rent-a-truck (888-736-8287).
With limited exceptions, rental vehicles must be returned to the original location from where they were rented. For information about returning a vehicle to a different location within the same metropolitan area, ask your rental agent or call us at 1 888 rent-a-truck (888-736-8287).
Renters need a valid driver's license, proof of insurance and need to satisfy age and all of our normal rental qualifications and requirements. To learn more call us at 1 888 rent-a-truck (888-736-8287).
Enterprise Truck Rental requires no advance reservation. We can respond quickly to your last minute requests. However, like anything else, the more advance notice you can give, the better. No matter when you call your local office or 1 888 rent-a-truck (888-736-8287), you will get the same great rental truck or van and the same great service.
Enterprise Truck Rental operates in most major markets and continues to expand into new markets across Canada. Click our Locations link to search for a branch near you or call 1 888 rent-a-truck (888-736-8287) for more information.
Enterprise Truck Rental is the commercial truck rental division of Enterprise Rent-A-Car. You'll get the same award-winning Enterprise Rent-A-Car customer service, enhanced with professionals knowledgeable in the commercial truck rental industry.
Call 1 888 rent-a-truck (888-736-8287). An Enterprise Truck Rental representative will be glad to provide you with any additional information you might need.
It is easy to change or cancel a reservation on EnterpriseTrucks.com. On the homepage, below the reservation details box, click “View/Modify/Cancel Reservation.” You will need the renters' first and last name and the reservation number. If you have trouble with that information, please contact your local branch or for assistance, call us at 1 888 rent-a-truck (888-736-8287).
At this time, renters are not able to earn or redeem Enterprise Plus® points with Enterprise Truck Rental reservations.
If you need to extend your vehicle rental, at your earliest convenience, please contact your local branch to discuss your extension needs.
As soon as you discover that you have left a valuable or belonging in your rental vehicle, please contact the rental branch. You will need a description of the item you left behind along with details about which vehicle you rented and the date you returned it.
Some of our locations offer free pickup service (geographic restrictions apply). Contact your local branch for details.
Policy: The Federal Motor Vehicle Safety Act requires auto manufacturers to send a notice of any safety recall to vehicle owners. When Enterprise Holdings receives such a safety recall notice and the corresponding Vehicle Identification Numbers (VINs), it is Enterprise Holding’s policy to not rent such vehicles until the manufacturer’s specified remedy or authorized interim repair has been implemented.
Process: After receiving the safety recall notice, Enterprise Holdings identifies affected vehicles by VIN and then places a “mandatory hold” on them in our rental management system. This “hold” directs the recall work be completed before renting the vehicle. Sometimes manufacturers advise that certain recalled vehicles can be safely operated once an authorized interim repair has been completed. In such cases, Enterprise Holdings may rent vehicles after the interim repair has been completed – but only until the final remedy is available.
Yes, Enterprise offers long-term rentals for those renters who have projects lasting 30 days to six months – or even longer. To learn more, click our Long-Term Rental link or call 1 888 rent-a-truck (888-736-8287) for more information.
Yes, for customers with long-term projects lasting 30 days to six months – or even longer, Enterprise provides custom transportation solutions rather than “one size fits all” programs. To learn more, click our Long-Term Rental link or call 1 888 rent-a-truck (888-736-8287) for more information.
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