Insurance and Roadside Assistance - Enterprise Truck Rental


While we pride ourselves in providing safe, reliable rental trucks and cargo vans for our customers, we know that total peace of mind is important. That’s why we offer protection products and services, so that you can rent, move and haul with confidence. For all protection products, there are limitations per location, additional charges apply; contact local branch for details.

Damage Waiver (DW)

Damage waiver, DW, is offered at the time of rental for an additional daily charge. If the renter accepts DW, Enterprise waives or reduces the renter’s responsibility for loss of, or damage to, the rental vehicle subject to the terms and conditions of the rental agreement and applicable laws. DW is not insurance.

Roadside Assistance Protection (RAP)

If accepted, Roadside Assistance Protection provides the renter with 24/7 roadside assistance, where available, without additional charge. RAP includes the following benefits: replacement of lost keys, including remote entry devices; flat tire service, If no inflated spare is available, the vehicle will be towed. The cost of replacement tire is not covered by RAP; lockout service, if keys are locked inside the vehicle; jumpstarts; fuel delivery service for up to 3 gallons, or equivalent liters, of fuel if vehicle is out of fuel.

Personal Accident Insurance (PAI) / Personal Effects Coverage (PEC)

Personal Accident Insurance / Personal Effects Coverage (PAI-PEC) is offered at the time of rental for an additional daily charge. If accepted the PAI contained in the policy provides renter and renter's passengers with accidental death, accident medical expenses and ambulance expense benefits. The PEC contained in the policy insures the personal effects of the renter, additional drivers, or any members of the renter's immediate family who permanently resides in the renter's household and who is traveling with the renter against risks of loss or damage. Benefits are payable in addition to any other insurance coverage the renter or passengers may have. This is a summary only.

PAI-PEC is subject to the provisions, limitations and exclusions of the PAI-PEC policy underwritten by AIG Insurance Company of Canada. The purchase of PAI-PEC is optional and not required to rent a car. The coverage provided by PAI-PEC may duplicate the renter's existing coverage.

Enterprise is not qualified to evaluate the adequacy of the renter's existing coverage; therefore, the renter should examine his or her personal insurance policies or other sources of coverage that may duplicate the coverage provided by PAI-PEC.


These items are a general summary of our protection products, for additional offerings for commercial customers, please contact your local branch to learn more. Renters are asked to consider the coverages of their existing auto policies on the vehicles they rent.