Coronavirus (COVID-19) Update from Enterprise Truck Rental

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Complete Clean Pledge

Today and every day, we are committed to maintaining the highest standards of cleanliness in the industry. Now more than ever, our customers and employees deserve to know we stand behind that commitment with the Complete Clean Pledge. We pledge to go above and beyond our already rigorous cleaning protocols, including strict sanitizing procedures to protect the health and safety of all. 

Below are details on our modified services and the steps we are taking company-wide to protect customers and employees while remaining available to those who need us during this challenge. 

Check out our COVID-19 FAQs for more information on Enterprise hours of operation, upcoming and existing reservations, and what steps we're taking to keep employees and customers safe.

Is Enterprise Truck Rental Open?

Enterprise is an essential services provider that remains open to meet critical transportation and personal mobility needs. We’re here to serve those who need a vehicle and to help frontline responders including emergency services, utilities, military and local governments continue to move goods and services during this global health crisis.

While we remain open, employee and customer safety continue to be our top priority.

We have modified our services and processes to protect our customers and employees during this Coronavirus outbreak.  

Below are details on our modified services and the steps we are taking company-wide to increase safety while remaining available to those who need us during this challenging time. 

Looking to rent a cargo van, delivery truck, flat bed or box truck? Find a location near you.

Check out our COVID-19 FAQs for more information on Enterprise hours of operation, upcoming and existing reservations, and what steps we're taking to keep employees and customers safe. 

On Call for All

 

 

Taking Precautions to Reduce the Spread

We are accepting online reservations from branches or by phone. We are limiting our physical locations by consolidating operations to centralized branches.

For reservations made on your behalf by a third party, such as an insurance carrier, the process is the same.  An Enterprise employee will contact you to arrange the details to fulfill your reservation.

This precaution helps protect employees and customers, keeping our open locations and physical interaction to a minimum while still maximizing our availability for those that need our services.

How We Help Protect Employees

While we have limited our open physical locations as much as possible, some staff must be available on site to assist in the actual transfer of vehicles. 

Enterprise is committed to providing a safe work environment during this challenging time and continues to monitor the situation, implementing additional safety measures as needed. 

In addition to our branch employees, we also have remote customer service staff working to answer your questions and help you arrange or change reservations.

The employees working in branch locations are following the best practices recommended by the various health authorities to help protect and reduce risk during this Coronavirus outbreak. 

These practices include:

  • Limiting the number of employees in a location
  • Maintaining a 6-foot distance between each other 
  • Staying home if they are feeling ill 
  • Frequently washing hands 
  • Frequently disinfecting touchable surfaces 
  • Using disposable gloves when cleaning vehicles 
  • Minimizing customer interaction at vehicle pickup
  • Ensuring local teams have supplies and resources needed 

Additionally, all employees have been made aware that if they ever feel uncomfortable with working in a physical location, they are under absolutely no obligation to work. 

Complete Clean Pledge

As part of the Complete Clean Pledge, we have expanded our already rigorous cleaning protocols following guidance from leading health authorities and in partnership with the travel industry. While we’ve always had, and have, a very formal training process in place that instructs all employees on the proper cleaning of a vehicle, employees are now being trained to implement new and more comprehensive mandates that include enhanced cleaning guidance for vehicles

Vehicles

Clean vehicles have always been important to us, but at this moment in time, we know vehicle cleanliness is even more critical.

Each of our vehicles is thoroughly cleaned between every rental and backed with the Complete Clean Pledge. This includes vacuuming, general wipe down, and sanitizing with a disinfectant that meets leading health authority requirements, with particular attention to 20-plus high-touch points including:

  • Key and key fob          
  • Steering wheel 
  • Steering column
  • Center console
  • Vents
  • Accessory panel
  • Cupholders 
  • Compartments
  • Door interior
  • Door pockets
  • Seat surfaces
  • Seat pockets
  • Seat belts
  • Interior Door handles
  • Exterior Door handles
  • Areas between seat/console
  • Areas between seat/doorjambs             
  • Instrument panel and touchscreen
  • Rearview mirrors
  • Visor mirrors
  • Dashboard   
  • Gearshift
  • Trunk release
  • Any other high-touch areas 

We also have measures in place to immediately isolate and quarantine any vehicle if needed. 

Branch Locations

The Complete Clean Pledge extends to our locations, as well. We sanitize all frequently touched surfaces with a disinfectant after they are touched. These include countertops, phones, payment devices, doorknobs, restrooms, workstations, chairs, clipboards and pens.

The cleaning guidance set forth in the Complete Clean Pledge is also aligned with the U.S Travel Association’s (USTA) Travel Industry Health and Safety Guidelines. 

How We Help Protect and Support Customers

To help protect both customers and employees, we have modified our service offerings. This includes the addition of curbside rentals at our locations to help promote social distancing by getting you quickly on your way while avoiding foot traffic in our locations.